Refund Policy

Last Updated: March 2026

Welcome to Umuguzi (https://umuguzi.com).

This Refund Policy explains how refunds, returns, and disputes are handled when using the Umuguzi platform.

1. Nature of the Umuguzi Platform

Umuguzi is a video-based advertising and discovery platform where sellers upload videos presenting their products or services.

Buyers can watch these videos and contact sellers directly to negotiate and complete purchases.

Umuguzi does not sell products or services directly, and we do not process payments between buyers and sellers.

2. Refund Responsibility

Because Umuguzi does not handle transactions, all refunds, returns, and exchanges must be handled directly between the buyer and the seller.

If you purchase a product or service from a seller featured on Umuguzi, you must contact the seller directly to discuss:

• Refund requests

• Product returns

• Exchanges

• Warranty issues

• Delivery problems

The seller is solely responsible for resolving these matters.

3. No Transaction Control

Umuguzi does not:

• Process payments

• Hold funds

• Guarantee product delivery

• Manage shipping or logistics

Therefore, Umuguzi cannot issue refunds or process payment reversals.

4. Buyer Responsibility

Before purchasing a product or service, buyers are encouraged to:

• Carefully watch the seller’s video advertisement

• Verify the seller’s contact information

• Confirm the price and product details

• Ask questions about warranties, returns, and refunds

• Verify the seller’s reputation when possible

Buyers should only proceed with transactions once they feel confident about the seller and the product.

5. Reporting Fraud or Misleading Content

If you believe a seller has posted misleading, fraudulent, or illegal content on the platform, you may report it to us.

Reports may include issues such as:

• False product descriptions

• Fraudulent offers

• Misleading advertisements

• Illegal goods or services

Umuguzi reserves the right to review reported content and remove it if necessary.

6. Removal of Sellers or Content

If a seller repeatedly receives complaints or violates our platform rules, Umuguzi may:

• Remove the seller’s video content

• Suspend or terminate the seller’s account

• Restrict access to the platform

However, Umuguzi is not responsible for resolving financial disputes between buyers and sellers.

7. Limitation of Liability

By using Umuguzi, users acknowledge that:

• The platform only provides advertising and discovery services

• Transactions occur directly between buyers and sellers

• Umuguzi cannot guarantee product quality, delivery, or seller reliability

All purchases are made at the buyer’s own discretion and risk.

8. Changes to This Refund Policy

Umuguzi may update this Refund Policy from time to time.

Any updates will be posted on this page with a revised “Last Updated” date.

9. Contact Us

If you need to report a problem or have questions about this policy, please contact us:

Website: https://umuguzi.com
Email: info@umuguzi.com