Privacy Policy

Effective Date: March 2026

Welcome to Umuguzi.com. Your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

By accessing or using Umuguzi.com, you agree to the practices described in this Privacy Policy.

1. About Umuguzi.com

Umuguzi.com is a modern African ecommerce marketplace that allows users to discover, share, buy, sell, and auction products and services online. The platform operates as a multi-vendor marketplace, enabling independent sellers and buyers to connect through a secure digital environment.

Business Information

Company Name: Umuguzi.com
Location: Kigali City, Rwanda
Phone: +250788217950
Email: info@umuguzi.com

2. Information We Collect

When you use Umuguzi.com, we may collect several types of information, including:

Personal Information

This may include:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Account login information

Transaction Information

When you make purchases or sell products on the platform, we may collect:

• Order details

• Payment information

• Purchase history

• Transaction records

Technical Information

We may also collect technical information such as:

• IP address

• Browser type

• Device type

• Operating system

• Website usage data

This information helps improve the performance and security of the platform.

3. How We Use Your Information

The information collected may be used to:

• Create and manage user accounts

• Process orders and transactions

• Facilitate communication between buyers and sellers

• Improve website functionality and user experience

• Prevent fraud and ensure marketplace security

• Provide customer support

• Send important notifications or updates

We only use your data for legitimate business purposes related to the operation of the marketplace.

4. Information Sharing

Umuguzi.com does not sell personal information to third parties.

However, we may share limited information with:

Sellers

When a buyer places an order, necessary shipping information may be shared with the seller to fulfill the order.

Service Providers

We may work with trusted partners such as:

• Payment processors

• Hosting providers

• Security and analytics services

These partners only access information necessary to perform their services.

Legal Requirements

We may disclose information if required by law, legal process, or government request.

5. Cookies and Tracking Technologies

Umuguzi.com may use cookies and similar technologies to:

• Improve website performance

• Remember user preferences

• Analyze site traffic

• Provide a better user experience

Users can disable cookies through their browser settings, though some features of the website may not function properly.

6. Data Security

We take reasonable security measures to protect user information, including:

• Secure website connections (SSL encryption)

• Account authentication systems

• Monitoring for suspicious activity

While we strive to protect user data, no online platform can guarantee absolute security.

7. User Rights

Users of Umuguzi.com may have the right to:

• Access their personal information

• Request correction of inaccurate data

• Request deletion of their account information

• Control communication preferences

Requests regarding personal data can be submitted through our support channels.

8. Data Retention

We retain user information only for as long as necessary to:

• Provide our services

• Comply with legal obligations

• Resolve disputes

• Enforce our policies

Once data is no longer required, it may be securely deleted or anonymized.

9. Third-Party Links

The Umuguzi.com website may contain links to third-party websites or services. These websites have their own privacy policies, and we are not responsible for their practices.

Users are encouraged to review the privacy policies of any external websites they visit.

10. Children's Privacy

Umuguzi.com is not intended for use by children under the age of 18. We do not knowingly collect personal information from minors.

If such information is discovered, it will be removed promptly.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or data practices.

Updates will be posted on this page with a revised effective date.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Umuguzi.com
Kigali City, Rwanda

Phone: +250788217950
Email: info@umuguzi.com